Contact Our Support Team

What to Have Ready Before Chat

Before opening a live chat, have your account username ready. This lets the agent pull up your profile immediately and skip the basic identity checks. If your issue involves a transaction, note the approximate time of the transaction and the payment channel used — for example, ‘Touch ’n Go e-wallet’ or ‘bank transfer’. This cuts the back-and-forth in half.

Expected Response Times

Live chat replies are almost instant. Most issues are addressed within a minute, though complex account problems may take a few minutes while the agent checks the system. The contact form is reviewed within 24 hours. You will receive an email reply to the address you provided in the form. If you need a faster answer, use live chat instead.

What Not to Send Publicly

Never send your password, full card number, or any one-time verification code over a public channel such as social media, email, or the lobby’s general chat room. Support will never ask for these. If you are on live chat, only share the last four digits of a card if needed. For any sensitive detail, the agent will instruct you to use the secure contact form, which is encrypted.

Which Channel to Use

Live chat is the fastest way to get help with anything account-related — login problems, withdrawals, or deposit delays. The chat button is in the bottom-right corner of the lobby. Use the contact form for anything that needs a written record, such as a dispute, a request for account history, or a formal complaint. The form is found under the ‘Help’ tab in your account settings.

Languages and Hours

Support is available in English and Bahasa Malaysia. Both languages are covered on live chat and the contact form. The team is online 24 hours a day, seven days a week. There is no downtime for public holidays, so you can reach out at any time, day or night.

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